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Until now. Last week, external investigators appointed by the Post Office published an interim report. And although they agreed there was no “system-wide” problem with Horizon, they said software defects had occurred. They also found the Post Office had been “inadequate” in supporting their sub-postmasters, and their auditors had “an asset-recovery or prosecution bias”, rather than “seeking the root cause of reported problems”. The report added: “When individual sub-postmasters experience or report problems, the Post Office’s response can appear unhelpful, unsympathetic or simply fail to solve the underlying problem.”
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